Inbox

How to access and manage your Companion Inbox, including how to review incoming emails, organise correspondence, and create or link cases from messages received.

Accessing your Companion Inbox

How to access the Companion Inbox and unique email address

Creating a new case from the Companion Inbox

How to create a new case from the Companion Inbox

Linking inbox correspondence to an existing case

How to link inbox correspondence to an existing case

Archiving Correspondence

Archiving correspondence within the Companion Inbox

Filtering correspondence

Filtering correspondence within your Companion Inbox

Videos

Managing your Inbox

How to get the most out of your inbox and create new cases from inbox correspondence

Duration: 3:16

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