Help Centre
Find answers, guides, and tips for getting the most out of Companion.
Featured articles
Adding a New Case Manually
How to add a new case manually
InboxCreating a new case from the Companion Inbox
How to create a new case from the Companion Inbox
Getting StartedLogging into Companion
How to login to your Companion platform
CasesManaging a Case
How to manage and investigate cases, including reviewing details, recording actions, updating case status, assigning ownership, and marking cases as resolved.
Browse by category
Getting Started
How to get started with the system, including how to log in, where to access support, and user permissions.
3 articlesNew Features
Discover the latest features now available in Companion.
4 articlesDashboard
Navigating your Companion Dashboard.
1 articleInbox
How to access and manage your Companion Inbox, including how to review incoming emails, organise correspondence, and create or link cases from messages received.
5 articlesCases
How to manage and investigate cases, including reviewing details, recording actions, updating case status, assigning ownership, and marking cases as resolved.
6 articlesPeople
How to use the People section, including how student and staff information is synced from Wonde and how records are viewed within the system.
1 articleReports
How to use the Reports section, including how to generate reports and apply filters to review complaint data for oversight.
2 articlesSettings
Within the Settings area, you can manage your policies, case stages, and notification preferences, allowing you to tailor the platform to suit your school’s processes and requirements.
3 articlesCan't find what you're looking for?
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