New Features

Resolution Outcome Communication

Drafting outcome communication using CompanionAI

Acknowledgement & Resolution due dates

Customising Acknowledgement and Resolution due dates in Companion inline with your policy

Next Steps

Reviewing recommended next steps within Companion

Policy Review

CompanionAI Policy Review

Viewing Cases by Complainant

Viewing and filtering cases by Complainant

Managing Case Access

Managing and restricting access to specific cases.

Archiving Tasks

How to archive tasks within Companion

Additional New Features