Everything you need to handle complaints efficiently, maintain compliance, and support your school community
Companion uses artificial intelligence to streamline your complaint handling process. Automatically categorise complaints, suggest responses based on your policies, and generate investigation summaries. Our AI learns from your school's approach to help you respond faster and more consistently.
Track every complaint from initial report to final resolution. Companion's case management system provides a complete audit trail, customisable workflow stages, and comprehensive documentation for governance and compliance requirements.
Never miss a complaint. Companion automatically processes inbound emails, creates cases, and maintains a complete communication history. Reply directly from the platform and keep all correspondence organised in one place.
Built with UK data protection regulations in mind. Role-based access control ensures only authorised staff can view sensitive information. Complete audit trails provide accountability, and secure data handling keeps your school community's information protected.
Make data-driven decisions with comprehensive reporting. Track complaint trends, identify recurring issues, monitor response times, and demonstrate governance effectiveness to stakeholders and Ofsted.
Perfect for MATs managing multiple schools. Centralise complaint oversight whilst maintaining school-level autonomy. Standardise policies and processes across your trust for consistency and efficiency.
Enable seamless collaboration between staff, governors, and external agencies. Assign tasks, share updates, and maintain clear communication throughout the complaint resolution process.
Adapt Companion to match your school's unique processes. Customise workflow stages, configure notification preferences, define user roles, and tailor the system to work exactly how your school needs it to.
See how Companion can help your school manage complaints more efficiently