Purpose-built school complaints management for UK education
School complaints management is the systematic process of receiving, tracking, investigating, and resolving complaints from parents, students, and staff. It's a critical part of school governance that requires careful documentation, timely responses, and adherence to both statutory requirements and school policies.
Effective complaints management helps schools maintain positive relationships with their community, identify areas for improvement, and demonstrate accountability to stakeholders and regulators like Ofsted.
Traditional complaint handling relies on spreadsheets, email folders, and paper files—making it difficult to track progress, maintain audit trails, and respond within required timeframes. School leaders told us they were spending hours each week managing complaints manually instead of focusing on their core mission: educating students.
We built Companion to solve this problem. Our platform brings together everything needed for effective complaint management: case tracking, automated workflows, GDPR compliance, email integration, and comprehensive reporting—all in one secure, easy-to-use system.
From primary schools to secondary academies, Companion helps schools of all sizes handle complaints efficiently. Our intuitive interface makes it easy for teachers, office staff, and headteachers to log, track, and resolve concerns without extensive training.
MATs need centralised oversight with school-level autonomy. Companion provides trust-wide reporting and standardised processes whilst allowing each school to manage their own cases. Perfect for compliance monitoring and governance reporting across multiple schools.
Board members need strategic oversight without operational burden. Companion's governance dashboards provide high-level insights into complaint trends, response times, and compliance metrics—helping boards fulfil their accountability responsibilities.
Companion is designed specifically for the UK education sector. We understand the statutory requirements, DfE guidance, and practical challenges facing UK schools. Our workflows align with Best Practice guidance for complaint handling in schools.
Our artificial intelligence helps you work faster without compromising quality. Automatic categorisation, policy-based response suggestions, and intelligent task creation mean less time on administration and more time on resolution.
Data protection isn't an afterthought—it's built into every aspect of Companion. Role-based access control, complete audit trails, secure data handling, and retention policy management ensure your school meets its data protection obligations.
Every action in Companion is logged with timestamps and user attribution. From initial report to final resolution, you have complete documentation for governance, compliance, and potential investigations or appeals.
Schools using Companion report faster response times, better parent satisfaction, and significant time savings for administrative staff. Our customers tell us Companion has transformed how they handle complaints—making the process less stressful and more effective.
We build for the needs of schools and their communities, not corporate bureaucracies.
Protecting sensitive information is our highest priority.
We listen to our users and constantly evolve to meet their needs.
Your success is our success. We're here to help you succeed.
Book a demo to discover how Companion can transform your school's complaint handling