By default, users with Admin access can view all cases within the system. However, you can now restrict visibility to specific cases for individual Admin users when required.

For example, if a complaint involves the headteacher, you can now remove their access to ensure they are unable to view the ongoing investigation.

To restrict access:

Open the relevant case
Click the three dots next to the Resolve Case button
Select Manage Access
Choose the user(s) you would like to block from viewing the case

Please ensure the user is not assigned as the Case Owner or allocated to any Tasks within the case before attempting to remove their access.

Restricting access allows you to maintain appropriate confidentiality where necessary.